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"The key to our success lies in the ability to interpret
the needs of our clients".
FCS Laser Mail is currently certified to ISO9001 (Quality Control), ISO14001 (Environmental Management) and ISO27001 (Information Security).
We are assessed externally be SGS UK Limited on a six monthly basis. This assessment covers all three standards.
Objectives are set and reviewed at six monthly management meetings, In this way, we will assure that our policy for customer satisfaction is achieved through our continual improvement plan.
Please note: This is just an overview covering all three ISO standards. Additional information is available upon request.
ISO9001 - Quality Control
 At FCS, every process from the initial enquiry, through to the documents leaving the building, is governed by our Quality Control System.
Working to the standards set out in BS EN ISO9001:2008, our employees constantly monitor and record every aspect of an application using our bespoke job control management system to enable full application tracking from start to finish.
The ISO9001 makes up part of our 'Integrated Management System' which is a framework designed to cover all three of our standards.
The ISO9001 Framework comprises the following:
Control of Documentation & System Records
Document Control
Measurement, Analysis and Improvement
Quality Policy
Management System Flow Process
Contract Review
Purchasing
Customer Supplied Product
Control of Printed Output
Communication
Staff Training and Awareness
Legislation
Management Review
The effectiveness of the Quality Control System is assessed at Management review meetings which are held every six months or earlier if required.
In depth information regarding each topic is available upon request. Please see the downloads and links section for more information.
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